{"id":736,"date":"2021-10-10T22:37:53","date_gmt":"2021-10-10T14:37:53","guid":{"rendered":"http:\/\/en.bennychan.me\/?p=736"},"modified":"2021-10-17T15:54:38","modified_gmt":"2021-10-17T07:54:38","slug":"how-to-get-more-reviews-for-your-shopify-apps","status":"publish","type":"post","link":"https:\/\/en.bennychan.me\/index.php\/2021\/10\/how-to-get-more-reviews-for-your-shopify-apps\/","title":{"rendered":"How can you get more reviews for your Shopify apps?"},"content":{"rendered":"\n<p>If you can get more reviews for your apps, your apps will be ranked higher on the <a href=\"https:\/\/apps.shopify.com\">Shopify AppStore<\/a>. When your apps can rank higher, you will definitely get more traffics.<\/p>\n\n\n\n<p>If you are a solo founder \/ bootstrap founder, I believe this is the best marketing tactics. $0 marketing budget, persistent traffics for a long time, high conversion rate for installs, what tactic is better than AppStore search optimization (ASO)?<\/p>\n\n\n\n<p>Now the question is how you can get more authentic reviews. Paid reviews are strictly forbiddened by Shopify. Recently, there are more random strangers selling reviews. And I never consider this shortcut. If your competitors report these fake reviews to Shopify, you are going to lose your business easily.<\/p>\n\n\n\n<p>Imo, there is no &#8220;hack&#8221; to get many reviews in a short time. Here are the notes when I try to get reviews for my Shopify app <a rel=\"noreferrer noopener\" href=\"https:\/\/apps.shopify.com\/byob-build-your-own-bundle\" target=\"_blank\">BYOB &#8211; Build Your Own Bundles<\/a><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Treat your customers as live people. <ul><li>Be sympathetic to customer complaints. Sometimes, you make a trouble and the customer is unhappy. Reasonality just doesn&#8217;t help. The customer isn&#8217;t a developer. Try to use emojis or text to express appology. Write a longer email. Believe me. Length is the key<\/li><\/ul><\/li><li>Reply customer requests in a reasonable time (&lt;= 1 workday)<\/li><li>Have a problem solving mindset to answer customer requests<ul><li>Since my timezone is a disadvantage (UTC +8:00), try to reduce the response time with automated replies<\/li><li>Reduce the time to wait for basic information from the customers, e.g store name, user data, etc<\/li><\/ul><\/li><li>Try to build a relationship with the user all the time<ul><li>I notice when there are 10 &#8211; 30 back-and-forth emails. Users are more likely to write reviews. I guess the time spent is a key. When you spend a longer time to deal with customer requests. The trust is built between us<\/li><\/ul><\/li><li>Don&#8217;t be too aggressive to get reviews. Otherwise, it may cause a backfire. The customers may write a negative review if she feels offended.<\/li><li>Use both in-app pop up and manual emails to ask for reviews<\/li><li>Design a good timing to ask for reviews<\/li><li>Slow is better fast. All 5-star reviews is much important than occasional 1-star review.<\/li><li>Large companies can provide real time support with a larger team. But it doesn&#8217;t mean the customer experience is great. Because the cs staffs can&#8217;t code like you. They don&#8217;t know the technical details of the app. Think about Shopify Partner support and the useful answers you ever get. It&#8217;s not difficult to outperform large players<\/li><li>Stability is more important than new features. When the service is down, the game is over. You can miss a nice-to-have feature for your app, it doesn&#8217;t matter at all. But you can&#8217;t take risk to fail the peak season like BFCM<\/li><li>Don&#8217;t know how to deliver good customer service experience? If you are a developer, you may feel painful to deal with customers. Nevermind, contact your current SaaS service providers. Learn from their replies. Personally, I learn a lot from HelpScout and Digital Ocean.<\/li><\/ul>\n\n\n\n<p>After launched BYOB for 6 months, there are 8 reviews of average 4.9 rating. My app stays within the top 20th for my category &#8211; product bundling. This is satisfactory, right?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you can get more reviews for your apps, your apps will be ranked higher on the Shopify AppStore. When your apps can rank higher, you will definitely get more [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[42,34,37],"class_list":["post-736","post","type-post","status-publish","format-standard","hentry","category-startup","tag-byob","tag-saas","tag-shopify"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How can you get more reviews for your Shopify apps? - Benny Chan<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/en.bennychan.me\/index.php\/2021\/10\/how-to-get-more-reviews-for-your-shopify-apps\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How can you get more reviews for your Shopify apps? - Benny Chan\" \/>\n<meta property=\"og:description\" content=\"If you can get more reviews for your apps, your apps will be ranked higher on the Shopify AppStore. 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